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Come Fly With Me...or Not!?
By Suzanne Bowles
21 March 2012

There are no two ways, after flying with Ryanair from London to Pisa we really appreciated just how good all of our interactions with other airlines can be.

For those who don’t know, Ryanair is a discount airline that flies within Europe. The rules that apply when travelling with them are very clear when you book your flights. Essentially passengers can carry on board 1 piece of luggage weighing no more than 10 kilos (this includes handbags for the ladies).  For additional fee’s you can check in additional bags, have express boarding and other options.

To be honest, when you book with a discount airline you accept there are conditions that apply. What was shockingly apparent though was the difference in customer service. My personally favourite moment was when we were checking in our bags. The check in staff were chatting across counters to each other and left us standing waiting for them until we realised they weren’t going to serve us until we approached the counter. Incredibly, they kept chatting, not bothering to acknowledge us at all. There was no greeting or communication with us, she merely took the passports and boarding passes and tagged the bags.  

There were other moments at boarding and on board, which amounted to the same basic lack in customer service. 

In the end we did save money by flying with Ryanair but I can’t help but wonder if overall, in the end it’s not a false economy. The time and cost to get to Stansted (depending on how you get there) which is located up to 90 miles from central London is not easy and with the additional baggage charges if your connections are international, I’m not sure I’d do it again. Call me old fashioned but I don’t think customers should have to pay extra for the common courtesy of being greeted and farewelled, discount airline or not.

It was certainly a pleasure to be back on board Thai Airways International for our flight home from Rome.

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